Shipping policy

SHIPPING POLICY

Last updated: October 06, 2026

At Helena Chocolatier, we strive to deliver our premium artisan chocolates directly to your door. Below you will find detailed information about our shipping methods and policies.

SHIPPING AREAS

We currently ship to all states within the United States. We do not offer international shipping at this time.

SHIPPING COSTS

Our shipping rates are calculated based on your total purchase amount:

  • Flat-rate U.S. shipping: $9.95 for orders with a subtotal below $75 after discounts
  • Complimentary U.S. shipping on orders with a subtotal of $75 or more after discounts.

Shipping costs are automatically calculated and clearly displayed during the checkout process before you complete your purchase.

PROCESSING AND DELIVERY TIME

Orders ship from Miami within 1–2 business days. Estimated delivery is 4–10 business days from order placement, including processing.

CARRIERS

We use the following shipping carriers to ensure safe delivery of your products:

  • UPS
  • FedEx
  • USPS
  • Local delivery services (in-house or third-party)

Carrier selection is based on delivery location and availability to ensure the best possible experience.

ORDER TRACKING

Once your order has been shipped:

  • You will receive a tracking number via email
  • The tracking number will also be available in your order details in your account
  • You can track your package directly with the corresponding carrier

SPECIAL PROTECTION FOR CHOCOLATES

Our chocolates are perishable products that require special care during shipping:

    • Protective packaging: Orders shipped outside Miami include thermal protection. Local deliveries in Miami do not include thermal packaging.
    • Summer protection: During summer, refrigerant gel packs and thermal insulating bags are used as needed based on temperatures.
    • Shipping insurance: Carrier shipments include insurance, subject to the carrier’s coverage terms and limits.

DELIVERY DELAYS

Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons. If your order has not arrived within 10 business days of order placement, please contact us at sales@helenachocolatier.com or (305) 970-2968. We will review the tracking information and investigate with the carrier.

DELIVERY ADDRESS

  • Packages do not require a signature and may be left at the provided address
  • It is the customer's responsibility to provide a complete, accurate, and secure delivery address
  • Helena Chocolatier is not responsible for lost or stolen packages due to incorrect or insecure address information

LIMITATIONS

Helena Chocolatier is not responsible for delivery delays caused by:

  • Extreme weather conditions
  • Natural disasters
  • Carrier delays
  • Peak demand seasons
  • Other circumstances beyond our control

CONTACT

For questions about your shipment or to track your order, contact us:

  • Email: sales@helenachocolatier.com
  • Phone: (305) 970-2968